How do you know if your company is expected to comply with the customer service standard?

The Accessibility Standards for Customer Service applies to all people, businesses and organizations that provide goods or services either directly to the public or to other businesses or organizations. this includes public, non-profit and private sector organizations.

If you have 20 or more employees you must also:

1. Complete an online report on your compliance by reporting the deadline.
2. Document all policies and procedures on how you provide accessible costumer service and notify customers upon request 
3. when providing documents make sure the information is in a format that ino account the person's disability.

   How are you planning for compliance with the AODA Customer Service Standard?

These tips are adapted from the Accessibility Directorate of Ontario, the regulator of the AODA and all it's standards. Please refer to www.accesson.ca for more information.

 If you are interested in learning more about Accessibility for Ontarians with Disabilities Act (AODA) or how to make accessibility a natural part of your business through the application of Corporate Social Responsibility, please contact Sandra Broekhof @ 416-503-1035 or  sandra_broekhof@sympatico.ca 
or visit ww.accessibilitycompliance.ca