Many companies have developed a compliance strategy to aid with the implementation of the requirements of the Customer Service Standard. This is a first, essential step as it ensures consistency with the new Integrated Accessibility Standard compliance. The communication strategy has to include accessibility best practices that will be implemented effectively and efficiently across your company. As well, it has to communicate to the staff the ways in which a multi-year accessibility plan will be implemented. The support begins with the leadership and the development of a compliance action plan. This plan will be implemented and communicated through reports. This communication is both internally and externally. This will help with compliance with all standards.



How is support and guidance offered in your company/organization?

How would you like it to be offered??

What do you need to do to successfully implement the Customer Service Standard?


If you are interested in learning more about Accessibility for Ontarians with Disabilities Act (AODA) or how to make accessibility a natural part of your business through the application of Corporate Social Responsibility, please contact Sandra Broekhof @ 416-503-1035 or sandra_broekhof@sympatico.ca or visit http://www.accessibilitycompliance.ca/