Customer Service Standard

*        Released in 2008

*        Compliance for private sector – Jan. 1, 2012

*        Review Requirements

You already know that to provide accessible customer service, organizations need to:

Create and put in place an accessibility plan that:

• Considers a person’s disability when communicating with them

• Allows assistive devices in your workplace, like wheelchairs, walkers and oxygen tanks

• Allows service animals

• Welcomes support persons

• Lets customers know when accessible services aren’t available

• Invites customers to provide feedback

o Train staff on accessible customer service

o Put their plan in writing

• Let customers know how to find their plan (eg., on their website)

• Offer their plan in accessible formats, like large print, if requested

*        o Report their progress online

What has your business do to ensure compliance with the Customer Service Standard of the AODA?

If you are interested in learning more about Accessibility for Ontarians with Disabilities Act (AODA) or how to make accessibility a natural part of your business through the application of Corporate Social Responsibility, please contact Sandra Broekhof @ 416-503-1035 or sandra_broekhof@sympatico.ca or visit www.accessibilitycompliance.ca