Accessibility report on the customer service standard

Within in the disability community, there is a large discussion around how many organizations are not in compliance with the AODA customer service standard.  I thought I would review each of the questions to help you ensure you are in compliance.  Here is the beginning.  Please let me know how far in compliance you are.

Question Ten:   Does this training include your organization’s current policies, practices and procedures required under the Customer Service Standard and all the topics listed in section 6(2) of the standard?

The required people to be trained for the Customer Service Standard are:

·      Every person who deals with the public or other third parties on behalf of your organization

·      AND

·      Every person who participates in developing your organization’s policies, practices and procedures on providing goods or services?

What does it look like for you to check yes to this question??

To mark yes to this questions means that training includes information about the company’s Accessible Customer Service Standard.  All of the topics listed in section 6(2) of the standard are addressed in the specific training plan. 

Some sample evidence include a specific training strategy and plan that is written.  The training plan is aligned with the company’s Accessible Customer Service Policy.  This includes an orientation on any policies or topics listed in section 6(2) of the standard. 

Is there anything else that could be done to ensure that a company can check YES to this tenth question?

If you are interested in learning more about Accessibility for Ontarians with Disabilities Act (AODA) or how to make accessibility a natural part of your business through the application of Corporate Social Responsibility, please contact Sandra Broekhof @ 416-579-1035 or sandra_broekhof@sympatico.ca or visit www.accessibilitycompliance.ca