The Ministry of Economic
Development, Employment and Infrastructure has proposed changes to the Customer
Service Standard and Integrated Accessibility Standards regulations under the Accessibility
for Ontarians with Disabilities Act (AODA). If approved, the changes will
be enacted on July 1, 2016, and take immediate effect.
This
proposal includes incorporating the Customer Service
Standard into the Integrated Accessibility Standards Regulation and making
changes to requirements of the Customer Service Standard.
·
Proposed customer service standard changes
include:
·
·
References to “policies, practices and procedures” throughout
the Customer Service Standard will be changed to match the term “policies” in
the other accessibility standards. This change will align to language and
terminology across all accessibility standards, reduce inconsistencies and
simplify requirements.
·
The definition of service animal will be changed. An animal
would be defined as a service animal if
:
·
The person provides third-party certification that their service
animal has been trained to provide assistance that relates to that person’s
disability; or
·
It is readily identifiable that the animal is used by the person
for reasons relating to their disability; or
·
The person provides documentation from a regulated health
professional confirming that the person requires the animal for reasons
relating to their disability.
·
·
·
How does this change
your organization’s implementation of the AODA?
If you are
interested in learning more about Accessibility
for Ontarians with Disabilities Act (AODA) or how to make accessibility a natural
part of your business through the application of Corporate Social Responsibility, please contact Sandra Broekhof @
416-579-1035 orsandra_broekhof@sympatico.ca
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