Accessibility report on the customer service standard

Within in the disability community, there is a large discussion around how many organizations are not in compliance with the AODA customer service standard.  I thought I would review each of the questions to help you ensure you are in compliance.  Here is the beginning.  Please let me know how far in compliance you are.

Question two:   Does your organization’s policies address the use of assistive devices by people with disabilities to access your organization’s goods or services, or any available alternative measures that enable them to do so?

What does it look like for you to check yes to this question??

The best way to address this question is to ensure that your company/organization’s Accessible Customer Service Policy speaks to the use of assistive devices.  The policy could also include requirements for alternate measures as needed.  Individual policies and procedures would need to address the use of assistive devices and have a requirement for alternate measures as needed. 

Is there anything else that could be done to ensure that a company can check YES to this second question. 

If you are interested in learning more about Accessibility for Ontarians with Disabilities Act (AODA) or how to make accessibility a natural part of your business through the application of Corporate Social Responsibility, please contact Sandra Broekhof @ 416-579-1035 or sandra_broekhof@sympatico.ca or visit www.accessibilitycompliance.ca