Accessibility report on the customer service standard

Within in the disability community, there is a large discussion around how many organizations are not in compliance with the AODA customer service standard.  I thought I would review each of the questions to help you ensure you are in compliance.  Here is the beginning.  Please let me know how far in compliance you are.

Question three:   Does your organization’s policies, practices and procedures require your staff and yourself to take a person’s disability into account when communicating with the person/customer?

What does it look like for you to check yes to this question??

The best way to address this question is to ensure that your company/organization’s Accessible Customer Service Policy speaks to taking a person’s disability into account when communicating with the person/customer.  It is also important to have evidence that staff change the usual method of communication (even subtly) to meet the needs of individual customers.

Is there anything else that could be done to ensure that a company can check YES to this third question. 

If you are interested in learning more about Accessibility for Ontarians with Disabilities Act (AODA) or how to make accessibility a natural part of your business through the application of Corporate Social Responsibility, please contact Sandra Broekhof @ 416-579-1035 or sandra_broekhof@sympatico.ca or visit www.accessibilitycompliance.ca