Question four: Does your organization permit people with disabilities to keep their service animals with them on the parts of your premises that are open to the public or other third parties, except where the animal is excluded by law, and is this included in our policies, practices and procedures?
b) Is a service animal is excluded by law from your premises, does your organization ensure that alternate measures are available to enable the person to access your goods or service?
What does it look like for you to check
yes to this question??
This question ensures that when the need arises there
are policies, practices and procedures in place that provide anecdotal evidence
that animals are permitted. It is
important that guide dogs and other service animals are allowed to accompany
people with disabilities on parts of your premises that are open to the public,
except where excluded by law. If guides
dogs or others service animals are excluded by law, an alternate way is
provided for people with disabilities to access your goods or services.
As well as policies, practices and procedures in place
there needs to be anecdotal evidence that animals are permitted. It is also important that there are no
complaints to the contrary. There also
needs to be a list of areas within your organization that animals are excluded
by law AND alternate methods for providing goods and services can be described,
based on actual practice.
Is there anything else that could be done to ensure
that a company can check YES to this
fourth question.
If you are interested in learning more about Accessibility for Ontarians with Disabilities Act (AODA) or how to make accessibility a natural part of your business through the application of Corporate Social Responsibility, please contact Sandra Broekhof @ 416-579-1035 or sandra_broekhof@sympatico.ca or visit www.accessibilitycompliance.ca
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