Accessibility report on the customer service standard

Within in the disability community, there is a large discussion around how many organizations are not in compliance with the AODA customer service standard.  I thought I would review each of the questions to help you ensure you are in compliance.  Here is the beginning.  Please let me know how far in compliance you are.

Question Twelve:   Does your organization post a notice at a conspicuous place on your premises, on your website, or by another reasonable method, that the documents required by the Customer Service Standard are available upon request, and do you provide those documents in a format that takes a person’s disability into account?

What does it look like for you to check yes to this question??

To mark yes to this questions means that the notice is available to the public about how to get documentation related to the Customer Service Standard (e.g., policies, service disruption notices, training plans).  The notices are placed in an obvious place on your premises as well as available in other formats. 

Some sample evidence include sample notice is provided (e.g., website link and/or poster).   The notice states that alternate formats are available.  There could also include a link to the company’s Accessible Customer Service Policy.  Notice is available in a variety of formats (e.g., websites, posters, audio, etc). 

Is there anything else that could be done to ensure that a company can check YES to this eleventh question?

If you are interested in learning more about Accessibility for Ontarians with Disabilities Act (AODA) or how to make accessibility a natural part of your business through the application of Corporate Social Responsibility, please contact Sandra Broekhof @ 416-503-1035 or sandra_broekhof@sympatico.ca or visit www.accessibilitycompliance.ca