Question two: Does your organization’s policies address the use of assistive devices by people with disabilities to access your organization’s goods or services, or any available alternative measures that enable them to do so?
What does it look like for you to check yes to this question??
The best way to address this question is to ensure that your company/organization’s Accessible Customer Service Policy speaks to the use of assistive devices. The policy could also include requirements for alternate measures as needed. Individual policies and procedures would need to address the use of assistive devices and have a requirement for alternate measures as needed.
Is there anything else that could be done to ensure that a company can check YES to this second question.
If you are interested in learning more about Accessibility for Ontarians with Disabilities Act (AODA) or how to make accessibility a natural part of your business through the application of Corporate Social Responsibility, please contact Sandra Broekhof @ 416-503-1035 or sandra_broekhof@sympatico.ca or visit www.accessibilitycompliance.ca
Sunday, January 16, 2011
Tuesday, January 4, 2011
Accessibility report on the customer service standard
Question one: Does your organization have policies, practices and procedures on providing goods or services to people with disabilities?
What does it look like for you to check yes to this question??
The first thing to do is develop an Accessible Customer Service Policy. This would cover all principles of the Accessibility for Ontarians with Disabilities Act (AODA) including independence, dignity, integration and equality of opportunity.
This policy needs to put in a place the public can get access to it --- for example the company website.
The company also link the policy to other policies on Customer Service. This would ensure that accessibility is a part of your everyday business.
This first step is important as it sets the company’s tone for the remainder requirements and allows for a plan to be in place for continued compliance.
Is there anything else that could be done to ensure that a company can check YES to this first question.
If you are interested in learning more about Accessibility for Ontarian s with Disabilities Act (AODA) or how to make accessibility a natural part of your business through the application of Corporate Social Responsibility, please contact Sandra Broekhof @ 416-503-1035 or sandra_broekhof@sympatico.ca or visit www.accessibilitycompliance.ca
What does it look like for you to check yes to this question??
The first thing to do is develop an Accessible Customer Service Policy. This would cover all principles of the Accessibility for Ontarians with Disabilities Act (AODA) including independence, dignity, integration and equality of opportunity.
This policy needs to put in a place the public can get access to it --- for example the company website.
The company also link the policy to other policies on Customer Service. This would ensure that accessibility is a part of your everyday business.
This first step is important as it sets the company’s tone for the remainder requirements and allows for a plan to be in place for continued compliance.
Is there anything else that could be done to ensure that a company can check YES to this first question.
If you are interested in learning more about Accessibility for Ontarian s with Disabilities Act (AODA) or how to make accessibility a natural part of your business through the application of Corporate Social Responsibility, please contact Sandra Broekhof @ 416-503-1035 or sandra_broekhof@sympatico.ca or visit www.accessibilitycompliance.ca
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