Question four: Does your organization permit people with disabilities to keep their service animals with them on the parts of your premises that are open to the public or other third parties, except where the animal is excluded by law, and is this included in our policies, practices and procedures?
b) Is a service animal is excluded by law from your premises, does your organization ensure that alternate measures are available to enable the person to access your goods or service?
What does it look like for you to check yes to this question??
This question ensures that when the need arises there are policies, practices and procedures in place that provide anecdotal evidence that animals are permitted. It is important that guide dogs and other service animals are allowed to accompany people with disabilities on parts of your premises that are open to the public, except where excluded by law. If guides dogs or others service animals are excluded by law, an alternate way is provided for people with disabilities to access your goods or services.
As well as policies, practices and procedures in place there needs to be anecdotal evidence that animals are permitted. It is also important that there are no complaints to the contrary. There also needs to be a list of areas within your organization that animals are excluded by law AND alternate methods for providing goods and services can be described, based on actual practice.
Is there anything else that could be done to ensure that a company can check YES to this fourth question.
If you are interested in learning more about Accessibility for Ontarians with Disabilities Act (AODA) or how to make accessibility a natural part of your business through the application of Corporate Social Responsibility, please contact Sandra Broekhof @ 416-503-1035 or sandra_broekhof@sympatico.ca or visit www.accessibilitycompliance.ca
Monday, February 14, 2011
Accessibility report on the customer service standard
Question three: Does your organization’s policies, practices and procedures require your staff and yourself to take a person’s disability into account when communicating with the person/customer?
What does it look like for you to check yes to this question??
The best way to address this question is to ensure that your company/organization’s Accessible Customer Service Policy speaks to taking a person’s disability into account when communicating with the person/customer. It is also important to have evidence that staff change the usual method of communication (even subtly) to meet the needs of individual customers.
Is there anything else that could be done to ensure that a company can check YES to this third question.
If you are interested in learning more about Accessibility for Ontarians with Disabilities Act (AODA) or how to make accessibility a natural part of your business through the application of Corporate Social Responsibility, please contact Sandra Broekhof @ 416-503-1035 or sandra_broekhof@sympatico.ca or visit www.accessibilitycompliance.ca
What does it look like for you to check yes to this question??
The best way to address this question is to ensure that your company/organization’s Accessible Customer Service Policy speaks to taking a person’s disability into account when communicating with the person/customer. It is also important to have evidence that staff change the usual method of communication (even subtly) to meet the needs of individual customers.
Is there anything else that could be done to ensure that a company can check YES to this third question.
If you are interested in learning more about Accessibility for Ontarians with Disabilities Act (AODA) or how to make accessibility a natural part of your business through the application of Corporate Social Responsibility, please contact Sandra Broekhof @ 416-503-1035 or sandra_broekhof@sympatico.ca or visit www.accessibilitycompliance.ca
Tuesday, February 1, 2011
Accessibility report on the customer service standard
Question three: Does your organization’s policies, practices and procedures require your staff and yourself to take a person’s disability into account when communicating with the person/customer?
What does it look like for you to check yes to this question??
The best way to address this question is to ensure that your company/organization’s Accessible Customer Service Policy speaks to taking a person’s disability into account when communicating with the person/customer. It is also important to have evidence that staff change the usual method of communication (even subtly) to meet the needs of individual customers.
Is there anything else that could be done to ensure that a company can check YES to this third question.
If you are interested in learning more about Accessibility for Ontarians with Disabilities Act (AODA) or how to make accessibility a natural part of your business through the application of Corporate Social Responsibility, please contact Sandra Broekhof @ 416-503-1035 or sandra_broekhof@sympatico.ca or visit http://www.accessibilitycompliance.ca
What does it look like for you to check yes to this question??
The best way to address this question is to ensure that your company/organization’s Accessible Customer Service Policy speaks to taking a person’s disability into account when communicating with the person/customer. It is also important to have evidence that staff change the usual method of communication (even subtly) to meet the needs of individual customers.
Is there anything else that could be done to ensure that a company can check YES to this third question.
If you are interested in learning more about Accessibility for Ontarians with Disabilities Act (AODA) or how to make accessibility a natural part of your business through the application of Corporate Social Responsibility, please contact Sandra Broekhof @ 416-503-1035 or sandra_broekhof@sympatico.ca or visit http://www.accessibilitycompliance.ca
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