The Accessibility Standard for Customer Service Standard states that all business must communicate with persons with disabilities in a manner that takes into account the person’s disability. Let’s discuss how take into account a person with a Speech or Language Disability.
Some people have problems communicating. It could be due to cerebral palsy, hearing loss or another condition that makes it difficult to pronounce words or causes slurring or stuttering. Others may use a communication board or other assistive device to help them communicate.
Here are some tips on how to interact with people with a visual disability.
* Just because a person has one disability doesn't mean they have another, don't assume they have an intellectual or developmental disability as well.
* If you don't understand, ask the person to repeat the information.
* If possible, ask questions that can be answered ‘yes’ or ‘no.’
* Be patient and polite. Give the person whatever time they need to get their point across.
* Don't interrupt or finish the person's sentences. Wait for them to finish.
What else can you do to help a customer with a speech or language disability feel more welcomed and
served?
Do you know someone with a speech or language disability?? How can this help you when communicating with them?
If you are interested in learning more about Accessibility for Ontarians with Disabilities Act (AODA) or how to make accessibility a natural part of your business through the application of Corporate Social Responsibility, please contact Sandra Broekhof @ 416-503-1035 or sandra_broekhof@sympatico.ca or visit www.accessibilitycompliance.ca
Sunday, October 30, 2011
Friday, October 21, 2011
Communicating with Customers with Disabilities
The Accessibility Standard for Customer Service Standard states that all business must communicate with persons with disabilities in a manner that takes into account the person’s disability. Let’s discuss how take into account a person with a Speech or Language Disability.
Some people have problems communicating. It could be due to cerebral palsy, hearing loss or another condition that makes it difficult to pronounce words or causes slurring or stuttering. Others may use a communication board or other assistive device to help them communicate.
Here are some tips on how to interact with people with a visual disability.
* Just because a person has one disability doesn't mean they have another, don't assume they have an intellectual or developmental disability as well.
* If you don't understand, ask the person to repeat the information.
* If possible, ask questions that can be answered ‘yes’ or ‘no.’
* Be patient and polite. Give the person whatever time they need to get their point across.
* Don't interrupt or finish the person's sentences. Wait for them to finish.
What else can you do to help a customer with a speech or language disability feel more welcomed and served? Do you know someone with a speech or language disability??
How can this help you when communicating with them?
If you are interested in learning more about Accessibility for Ontarians with Disabilities Act (AODA) or how to make accessibility a natural part of your business through the application of Corporate Social Responsibility, please contact Sandra Broekhof @ 416-503-1035 or sandra_broekhof@sympatico.ca or visit http://www.accessibilitycompliance.ca/
Some people have problems communicating. It could be due to cerebral palsy, hearing loss or another condition that makes it difficult to pronounce words or causes slurring or stuttering. Others may use a communication board or other assistive device to help them communicate.
Here are some tips on how to interact with people with a visual disability.
* Just because a person has one disability doesn't mean they have another, don't assume they have an intellectual or developmental disability as well.
* If you don't understand, ask the person to repeat the information.
* If possible, ask questions that can be answered ‘yes’ or ‘no.’
* Be patient and polite. Give the person whatever time they need to get their point across.
* Don't interrupt or finish the person's sentences. Wait for them to finish.
What else can you do to help a customer with a speech or language disability feel more welcomed and served? Do you know someone with a speech or language disability??
How can this help you when communicating with them?
If you are interested in learning more about Accessibility for Ontarians with Disabilities Act (AODA) or how to make accessibility a natural part of your business through the application of Corporate Social Responsibility, please contact Sandra Broekhof @ 416-503-1035 or sandra_broekhof@sympatico.ca or visit http://www.accessibilitycompliance.ca/
Tuesday, October 11, 2011
Communicating with Customers with Disabilities
The Accessibility Standard for Customer Service Standard states that all business must communicate with persons with disabilities in a manner that takes into account the person’s disability. Let’s discuss how take into account a person with a Physical Disability.
There are many types and degrees of physical disabilities. Not all physical disabilities require a wheelchair. People who have arthritis, heart or lung conditions or amputations may also have difficulty with moving, standing or sitting. Some people develop physical disabilities after an accident or require some assistance temporarily.
Here are some tips on how to interact with people with a physical disability.
* Speak normally and directly to your customer.
* People with physical disabilities often have their own ways of doing things. Ask before you help.
* Be patient. People will tell you what they need.
* Don't touch assistive devices, including wheelchairs, unless it's an emergency.
* Remove obstacles and rearrange furniture so they have clear passage.
What else can you do to help a customer with a physical disability feel more welcomed and served?
Do you know someone with a physical disability?? How can this help you when communicating with them?
If you are interested in learning more about Accessibility for Ontarians with Disabilities Act (AODA) or how to make accessibility a natural part of your business through the application of Corporate Social Responsibility, please contact Sandra Broekhof @ 416-503-1035 or sandra_broekhof@sympatico.ca or visit http://www.accessibilitycompliance.ca/
There are many types and degrees of physical disabilities. Not all physical disabilities require a wheelchair. People who have arthritis, heart or lung conditions or amputations may also have difficulty with moving, standing or sitting. Some people develop physical disabilities after an accident or require some assistance temporarily.
Here are some tips on how to interact with people with a physical disability.
* Speak normally and directly to your customer.
* People with physical disabilities often have their own ways of doing things. Ask before you help.
* Be patient. People will tell you what they need.
* Don't touch assistive devices, including wheelchairs, unless it's an emergency.
* Remove obstacles and rearrange furniture so they have clear passage.
What else can you do to help a customer with a physical disability feel more welcomed and served?
Do you know someone with a physical disability?? How can this help you when communicating with them?
If you are interested in learning more about Accessibility for Ontarians with Disabilities Act (AODA) or how to make accessibility a natural part of your business through the application of Corporate Social Responsibility, please contact Sandra Broekhof @ 416-503-1035 or sandra_broekhof@sympatico.ca or visit http://www.accessibilitycompliance.ca/
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