Question Eight: Does your organization make information about its feedback process readily available to the public, including how feedback may be provided (e.g., in person, by telephone, in writing, by e-mail, on diskette or otherwise)?
What does it look like for you to check yes to this question??
The answer yes should come from information about the feedback process being available to the public.
In order to provide proof, there should be a statement confirming what channels feedback may be provided (e.g., in person, written, phone, email, online, disk or other). Information about the feedback options are included in various notices including websites, posted notices and/or comment cards.
Is there anything else that could be done to ensure that a company can check YES to this eighth question?
If you are interested in learning more about Accessibility for Ontarians with Disabilities Act (AODA) or how to make accessibility a natural part of your business through the application of Corporate Social Responsibility, please contact Sandra Broekhof @ 416-503-1035 or sandra_broekhof@sympatico.ca or visit www.accessibilitycompliance.ca
Thursday, March 31, 2011
Tuesday, March 22, 2011
Accessibility report on the customer service standard
Question Seven: Has your organization established and documented a process to receive and respond to feedback on how its goods or services are provided to people with disabilities, including actions that your organization will take when a complaint is received?
What does it look like for you to check yes to this question??
Your company or organization should have a mechanism in place that accepts feedback on the manner in which goods or services are provided to people with disabilities.
The feedback process allows people to provide feedback either in person, by telephone, in writing, by email, online, on disk or by another acceptable method.
The feedback process should specify the actions your staff must take when a complaint is received.
Some things that might support the claim are having a feedback mechanism available. The development of a written statement showing the means that feedback may be provided (e.g., in person, in writing, etc). A plan for addressing feedback received and reports of feedback and follow up action would benefit the company’s evidence.
Is there anything else that could be done to ensure that a company can check YES to this seventh question?
If you are interested in learning more about Accessibility for Ontarians with Disabilities Act (AODA) or how to make accessibility a natural part of your business through the application of Corporate Social Responsibility, please contact Sandra Broekhof @ 416-503-1035 or sandra_broekhof@sympatico.ca or visit www.accessibilitycompliance.ca
What does it look like for you to check yes to this question??
Your company or organization should have a mechanism in place that accepts feedback on the manner in which goods or services are provided to people with disabilities.
The feedback process allows people to provide feedback either in person, by telephone, in writing, by email, online, on disk or by another acceptable method.
The feedback process should specify the actions your staff must take when a complaint is received.
Some things that might support the claim are having a feedback mechanism available. The development of a written statement showing the means that feedback may be provided (e.g., in person, in writing, etc). A plan for addressing feedback received and reports of feedback and follow up action would benefit the company’s evidence.
Is there anything else that could be done to ensure that a company can check YES to this seventh question?
If you are interested in learning more about Accessibility for Ontarians with Disabilities Act (AODA) or how to make accessibility a natural part of your business through the application of Corporate Social Responsibility, please contact Sandra Broekhof @ 416-503-1035 or sandra_broekhof@sympatico.ca or visit www.accessibilitycompliance.ca
Tuesday, March 15, 2011
Accessibility report on the customer service standard
Question Six: Does your organization post a notice at a conspicuous place on your premises, on your website, or by another reasonable method, of any temporary disruption in facilities or services that people with disabilities usually use to access your organization’s goods or services, including the reason, duration and any alternatives available?
What does it look like for you to check yes to this question??
There is a temporary disruptions (planned or unexpected) of facilities or services notice that is utilized, especially in places that are usually used by people with disabilities.
Information is included in the notice about the reason for the disruption, its duration and a description of alternative facilities or services, if available.
When the need arises, the notice is in an obvious place on the premises, posted on the company’s website or another method that is reasonable.
Some things that might support the claim are to have a sample disruption notice on file. This sample should include a place for the reason for the disruption, duration and description of alternative facilities or services that might be available. Please remember that a statement has to include where notices are posted. Also, it is a good idea to keep a record of when notices were necessary and reasons or descriptions of the different types of disruptions.
Is there anything else that could be done to ensure that a company can check YES to this sixth question?
If you are interested in learning more about Accessibility for Ontarians with Disabilities Act (AODA) or how to make accessibility a natural part of your business through the application of Corporate Social Responsibility, please contact Sandra Broekhof @ 416-503-1035 or sandra_broekhof@sympatico.ca or visit www.accessibilitycompliance.ca
What does it look like for you to check yes to this question??
There is a temporary disruptions (planned or unexpected) of facilities or services notice that is utilized, especially in places that are usually used by people with disabilities.
Information is included in the notice about the reason for the disruption, its duration and a description of alternative facilities or services, if available.
When the need arises, the notice is in an obvious place on the premises, posted on the company’s website or another method that is reasonable.
Some things that might support the claim are to have a sample disruption notice on file. This sample should include a place for the reason for the disruption, duration and description of alternative facilities or services that might be available. Please remember that a statement has to include where notices are posted. Also, it is a good idea to keep a record of when notices were necessary and reasons or descriptions of the different types of disruptions.
Is there anything else that could be done to ensure that a company can check YES to this sixth question?
If you are interested in learning more about Accessibility for Ontarians with Disabilities Act (AODA) or how to make accessibility a natural part of your business through the application of Corporate Social Responsibility, please contact Sandra Broekhof @ 416-503-1035 or sandra_broekhof@sympatico.ca or visit www.accessibilitycompliance.ca
Thursday, March 3, 2011
Accessibility report on the customer service standard
Question five: Does your organization permit people with disabilities to enter the parts of your premises that are open to the public or other third parties with their support person, and provide notice of any fee charged for the support person and is this included in your policies, practices and procedures?
What does it look like for you to check yes to this question??
This question ensures that when the need arises there are policies, practices and procedures in place
that fees for the support person are waived. This means that people with disabilities would be allowed
to be accompanied by a support person when on parts of your premises that are open to the public or other third parties.
As well as the over-arching policy, there is anecdotal evidence that support person are permitted . There also need to be no complaints to the contrary and a copy of the specific policy outlining the practices and procedures related to support persons.
Is there anything else that could be done to ensure that a company can check YES to this fifth question.
If you are interested in learning more about Accessibility for Ontarians with Disabilities Act (AODA) or how to make accessibility a natural part of your business through the application of Corporate Social Responsibility, please contact Sandra Broekhof @ 416-503-1035 or sandra_broekhof@sympatico.ca or visit www.accessibilitycompliance.ca
What does it look like for you to check yes to this question??
This question ensures that when the need arises there are policies, practices and procedures in place
that fees for the support person are waived. This means that people with disabilities would be allowed
to be accompanied by a support person when on parts of your premises that are open to the public or other third parties.
As well as the over-arching policy, there is anecdotal evidence that support person are permitted . There also need to be no complaints to the contrary and a copy of the specific policy outlining the practices and procedures related to support persons.
Is there anything else that could be done to ensure that a company can check YES to this fifth question.
If you are interested in learning more about Accessibility for Ontarians with Disabilities Act (AODA) or how to make accessibility a natural part of your business through the application of Corporate Social Responsibility, please contact Sandra Broekhof @ 416-503-1035 or sandra_broekhof@sympatico.ca or visit www.accessibilitycompliance.ca
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