Question Nine: Does your organization ensure that the following people receive training about providing your goods or services to people with disabilities:
* Every person who deals with the public or other third parties on behalf of your organization
* AND
* Every person who participates in developing your organization’s policies, practices and procedures on providing goods or services?
What does it look like for you to check yes to this question??
To mark yes to this questions means that records are kept detailing training taken by staff and third party service providers. These records need to include the dates training was provided.
The contents of the training need to meet the requirements of section 6 of the Customer Service Standard.
Some sample evidence must be a list of obligated staff and service providers who must receive training under the regulation. A detailed training record is developed and kept. This recorder must show the obligated staff, date training was completed and content of the training. The content MUST align with the Customer Service Standard (which includes 4 major training components). An orientation checklist for each training site should include training in accessible customer service.
Is there anything else that could be done to ensure that a company can check YES to this ninth question?
If you are interested in learning more about Accessibility for Ontarians with Disabilities Act (AODA) or how to make accessibility a natural part of your business through the application of Corporate Social Responsibility, please contact Sandra Broekhof @ 416-503-1035 or sandra_broekhof@sympatico.ca or visit www.accessibilitycompliance.ca
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