The Standards of the AODA and the Accessibility for Ontarians for Disabilities Act talk about principles of Accessibilities. These principles are important for people with disabilities as they help achieve accessibility. These principles as they move to practices that help with full inclusion. These principles include dignity, independence, integration and equal opportunity. We must start to discuss the meaning and practice of each principle to help form the practices of a barrier free Ontario. Organizations must create policies, practices and procedures that are guided by the principles.
What does the principle of independence mean?
For many people, independence means freedom from control or influence of others. This often happens naturally at certain points for many people. For people with disabilities, independence is even more important. Independence means the ability make your own choices and to do things their own way. This may mean that all people have an opportunity to participate in a program or service because of this factor.
In terms of Customer Service, it is important to listen and respond respectfully to the needs of individual customers. This could mean speaking directly to the person and listening to their needs.
Can you share any examples of how a good or service is designed to respect the principle of independence for people with disabilities?
If you are interested in learning more about Accessibility for Ontarians with Disabilities Act (AODA) or how to make accessibility a natural part of your business through the application of Corporate Social Responsibility, please contact Sandra Broekhof @ 416-503-1035 or sandra_broekhof@sympatico.ca or visit www.accessibilitycompliance.ca
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