l Make accessibility a natural part of
your business
l Provide leadership, guidance and support
to all parts of the company to ensure compliance with the Accessibility
Standards for Customer Service Regulation and work toward compliance with the
Integrated Accessibility Standard
l Develop and implement the Accessibility
Leadership and Compliance Strategy. The
establishment of an Accessibility Leadership Committee is best practice. This committee would guide the development of
a multi-year plan as well as annual revisions and updates to ensure that it
meets the requirements of the AODA and the needs of customers
l Leverage Accessibility with other
related Issues (e.g., Corporate Social Responsibility)
l Continuous consultation with key
stakeholders is important for success.
l Develop a partnership with the
Accessibility Directorate of Ontario. It
is the commitment of the Directorate to aid in the compliance of all companies
across Ontario
l Create Policy (Accessibility Customer Service
and Multi Year Accessibility Plan)
l Establish accessibility policies is best
met by a consistent approach, so that the company’s messages and intention to
provide high quality, accessible customer service is consistently shared with
and applied to the all customers.
The
strategy will inspire managers and employees to consider accessibility in
everything they do. It will also help the company become a leader in
accessibility and create a more a diverse and inclusive workforce.
What can your business do to ensure compliance with
all standards of the AODA?
If you are interested in learning more about Accessibility
for Ontarians with Disabilities Act (AODA) or how to make accessibility a
natural part of your business through the application of Corporate Social
Responsibility, please contact Sandra Broekhof @ 416-503-1035 or sandra_broekhof@sympatico.ca
or visit www.accessibilitycompliance.ca
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