Monday, December 22, 2014

Accessibility report on the customer service standard

Within in the disability community, there is a large discussion around how many organizations are not in compliance with the AODA customer service standard.  I thought I would review each of the questions to help you ensure you are in compliance.  Here is the beginning.  Please let me know how far in compliance you are.

Question Six:   Does your organization post a notice at a conspicuous place on your premises, on your website, or by another reasonable method, of any temporary disruption in facilities or services that people with disabilities usually use to access your organization’s goods or services, including the reason, duration and any alternatives available?

What does it look like for you to check yes to this question??

There is a temporary disruptions (planned or unexpected) of facilities or services notice that is utilized, especially in places that are usually used by people with disabilities.
Information is included in the notice about the reason for the disruption, its duration and a description of alternative facilities or services, if available.
When the need arises, the notice is in an obvious place on the premises, posted on the company’s website or another method that is reasonable.

Some things that might support the claim are to have a sample disruption notice on file.  This sample should include a place for the reason for the disruption, duration and description of alternative facilities or services that might be available.  Please remember that a statement has to include where notices are posted.  Also, it is a good idea to keep a record of when notices were necessary and reasons or descriptions of the different types of disruptions. 

Is there anything else that could be done to ensure that a company can check YES to this sixth question?


If you are interested in learning more about Accessibility for Ontarians with Disabilities Act (AODA) or how to make accessibility a natural part of your business through the application of Corporate Social Responsibility, please contact Sandra Broekhof @ 416-579-1035 or sandra_broekhof@sympatico.ca or visit www.accessibilitycompliance.ca

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