Proposed changes to the AODA customer service standard

The Accessibility for Ontarians with Disabilities Act was implemented in 2005.  The first standard to be released shortly after was the Customer Service Standard was implements.  Last year, proposed changes to the Customer Service Standard under the Accessibility for Ontarians with Disabilities Act, 2005 (“AODA”), were made available for public comment

What employers should know

These changes have not yet been implemented. However, if the Customer Service Standard is amended, employers will need to revisit their AODA policies to ensure that they are compliant. This will likely require organizations to revise their Customer Service policies and to train employees on the changes. Most importantly, employers will need to ensure that all employees and volunteers receive the Customer Service training, not just those who have contact with customers.

Do you know how far toward compliance your company is?

If you are interested in learning more about Accessibility for Ontarians with Disabilities Act (AODA) or how to make accessibility a natural part of your business through the application of Corporate Social Responsibility, please contact Sandra Broekhof @ 416-579-1035 or sandra_broekhof@sympatico.ca