The purpose of the AODA is to make Ontario accessible to persons with disabilities. By accessibility, it is the removal of barriers so that all citizens can fully embrace all aspects of life in Ontario. A key part of change, in particular a change in attitude is development of key messages from leadership in every organization.
Leadership
* The public sector as well as other larger organizations have leveraged the work of the Diversity Office to include the Accessibility Leadership Committee.
* Key messages from leadership within the company are an essential first step. The strategy will inspire managers and employees to consider accessibility in everything they do. It will also help the company become a leader in accessibility and create a more a diverse and inclusive workforce.
* The requirement to establish accessibility policies is best met by a consistent approach, so that the company’s messages and intention to provide high quality, accessible customer service is consistently shared with and applied to the all customers. This message can be consistent with the ideas of Corporate Social Responsibility.
How is the leadership in your organization/company addressing the AODA and the Customer Service Standard?
If you are interested in learning more about Accessibility for Ontarians with Disabilities Act (AODA) or how to make accessibility a natural part of your business through the application of Corporate Social Responsibility, please contact Sandra Broekhof @ 416-503-1035 or sandra_broekhof@sympatico.ca or visit www.accessibilitycompliance.ca
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