The use of a gap analysis is an essential first step as it examines what the companies involved know presently about the AODA and in particular the Customer Service Standard. The development of a gap analysis has to be linked closely to the Accessibility report on the Customer Service Standard. This would help in the gathering of baseline data and analyzing gaps to compliance within locations and departments. This tool will also help analyze all points of customer contacts in your company/organization. It is an essential way to begin to examine how each customer point of contact is currently abiding to the AODA Customer Service Standard and what changes are required for compliance.
This tool is beneficial as it:
* Provide key personal with instructions and spreadsheet and FAQs for reference
* Provide support (via email) to key personal in the event of questions/concerns during the fact finding process
* Analyze the total number of customer service points and identify the key changes required
* Help reinforce the company/organization’s leadership with respect to accessibility.
How has your company identified the gaps in accessibility customer service?
Is there another tool you can use to access all these points?
If you are interested in learning more about Accessibility for Ontarians with Disabilities Act (AODA) or how to make accessibility a natural part of your business through the application of Corporate Social Responsibility, please contact Sandra Broekhof @ 416-503-1035 or sandra_broekhof@sympatico.ca or visit www.accessibilitycompliance.ca
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