An important piece of the Customer Service Standard is ensuring that the standard is implemented and cleared for auditors from the Accessibility Directorate of Ontario – the regulator of the AODA. The Customer Service Standard requires each private sector company to be in compliance with all 13 requirements. The use of the Accessibility report for customer service standard would form the basis of a customized checklist of the proper documentation required for filing compliance as well as keeping records for future audits.
This would also
* develop a consistent approach for future standards (released June 7th, 2011)
* develop key messages for targeted staff regarding accessible customer service
* help to make accessibility a natural part of your business
* allow for a review of your business services to ensure all are in compliance with the AODA
* A review of corporate policies that have an impact on accessibility
* An accessibility audit of company/organization’s buildings.
How is compliance audited in your company/organization??
Is there a separate approach?
If you are interested in learning more about Accessibility for Ontarians with Disabilities Act (AODA) or how to make accessibility a natural part of your business through the application of Corporate Social Responsibility, please contact Sandra Broekhof @ 416-503-1035 or sandra_broekhof@sympatico.ca or visit www.accessibilitycompliance.ca
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