Training and the Customer Service Standard

Training is an important step in the Customer Service and all upcoming standards. This is key in enabling an attitude change across the province for people with disabilities.


This standard targets two classes of staff:

-those providing goods and services to the public
-those developing and approving policies about the provision of goods and services


There are 3 requirements revolving around training in the AODA and in specific the Customer Service Standard. In order to ensure that the training requirements are met, there are a few things to consider.
 These include:
* The establishment of a written training plan that include training all applicable employees about the AODA, the Customer Service Standard and the individual company’s Accessible Customer Service Policy.

* A written training policy has to be developed and implemented that includes a summary of the contents of training and details of when the training will be provided.

* Note: In order to ensure compliance with section 6.2 of the Customer Service Standard, each required employee must be trained in the AODA, the Customer Service Standard and your individual company’s policy on Accessible Customer Service.


An effective strategy would ensure significant changes in attitudes toward
customers with disabilities.


How is training being done in your company?? What resources or tools are available for training?


If you are interested in learning more about Accessibility for Ontarians with Disabilities Act (AODA) or how to make accessibility a natural part of your business through the application of Corporate Social Responsibility, please contact Sandra Broekhof @ 416-503-1035 or sandra_broekhof@sympatico.ca or visit www.accessibilitycompliance.ca